Job Summary As part of the Reservations team, the Reservations Agent is the first connection guests have when reaching out to Blue Hawaiian Helicopters.  This position will interact over the phone and email with guests from around the world taking reservations, resolving any booking issues, assisting with the flight schedule and group bookings for state-wide operations on all islands.  The Reservations Agent will handle general inquiries, direct external calls to designated departments or individuals to support operations.  The classification of this position is broad and assigned specific functional areas; duties and assignments may overlap depending on the operational needs of the department. Essential Functions and Responsibilities include the following:   - Answer incoming and make outbound phone calls quickly and efficiently.  Screen and forward calls in a professional and courteous manner to internal departments or individuals as needed. - Demonstrate a friendly and positive tone of voice. Speak with others using clear and professional language; answer telephones using appropriate etiquette - Develop a comprehensive understanding of tour offerings, booking policies, rates structures and upgrade options - Create and maintain reservations that are accurate and contain correct names, weights, payment and contact information - Monitor multiple email inboxes, responding to inquires in a timely manner while continuing to answer calls in a queue - Assist in maintaining efficient flight schedule, reviewing and action unconfirmed tours, consolidate tours and promote tour upgrades that achieves a profitable margin - Must have a can-do attitude and be able to solve problems efficiently and effectively - Review the next day’s reservations, resolve booking errors, and communicate changes to Reservations Management - Attend scheduled team meetings and 1:1 development meetings - Other duties as assigned Additional Job Requirements - Regular scheduled attendance - Indicate the percentage of time spent traveling - 2% Subject to applicable laws and Blue Hawaiian Helicopters policies, regular attendance is an essential function of the position.  All employees must follow Blue Hawaiian Helicopters employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities.            Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Blue Hawaiian Helicopters will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience - High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience.  - 1-2 years of experience in working in a customer service environment. - 1-2 years of Sales experience. Skills - Comfortable working on computers and answering multiple phone lines. - Excellent verbal and written communication skills. - Ability to persuade and encourage favorable business outcomes.  - Must be able to work a flexible schedule including weekends and holidays. - Must be able to successful meet deadlines on a daily basis. - Ability to multitask and work as part of a team. Computer Skills - Advanced with Microsoft Office Suite, including Word, Excel, and Outlook. - Knowledge of the Alpro or FareHarbor Software is preferred.   Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.  

Job Summary Responsible for performing maintenance, repairs, inspections, and alterations of Company operated aircraft and articles as assigned in accordance with Air Methods’ policies and procedures. Ensures company operational goals and objectives are met, while guaranteeing all aircraft maintenance documentation is executed in compliance with applicable Federal Aviation Regulations, company policies and procedures, and applicable maintenance manuals. Essential Functions and Responsibilities include the following: • Performs inspections and repairs of aircraft and components in accordance with maintenance procedures, airworthiness directives, service bulletins, service letters, and applicable Federal Aviation Regulations • Upon installation or removal of any component or assembly, the Mechanic shall verify by physical inspection or markings on the part that the part number and serial number match the associated documentation • Ensures all aircraft maintenance documentation is executed in compliance with applicable Federal Aviation Regulations, company policies and procedures, and applicable maintenance manuals to include specific chapters • Actively participates in the continuous improvement phase (level 4) of the company’s Safety Management System (SMS) and is familiar with the SMS policies, processes, and procedures • Maintains work area in a clean and professional manner Responsible for correcting compliance or safety issues when directed by the Director of Operations, Director of Maintenance, Chief Pilot, Regional Maintenance Director, Director of Safety, or Lead Mechanic • Responsible for advising the Pilot in Command (PIC) of any maintenance issues that would take an aircraft out of service • Responsible for validating or confirming the data in the Status Report concerning the aircraft he or she is working on including • Request aviation parts and supplies in order to maintain an adequate and orderly inventory of all stock items to ensure prompt repairs for operational readiness • Other Duties as assigned Additional Job Requirements Additional Job Requirements - Provide timely on call availability during nights, weekends, and holidays if necessary - Regular scheduled attendance - Indicate the percentage of time spent traveling: 25 – 50% - Periodic travel in support of Part 135 operations and company objectives will be expected. Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience • High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience • Factory airframe/power plant schools preferred • FAR 135 operations preferred Skills • Electrical troubleshooting and refined vibration-balancing • Sheet metal and composite repair procedures • Ability to read and understand various documents such as 337’s, Service Bulletins, AD’s, etc. • Ability to multi-task in a fast paced, constantly changing environment • Ability to be a team player with a professional attitude • Ability to work a flexible schedule including overtime and 24/7 on-call rotation • Efficient in the use of electronic or paper based manuals and able to navigate through vendor data to find necessary information • Ability to learn and utilize the Company’s ERP system (Ramco) • Strong communication skills • Ability to apply creativity and problem solving skills in troubleshooting work Computer Skills • Proficient with Microsoft Suite, including Word, Excel, PowerPoint and Outlook • RAMCO experience preferred Certificates, Licenses, Registrations • FAA A&P License in good standing. This position is subject to drug and/or alcohol testing per the DOT/FAA requirements (pre-employment, random, reasonable cause/suspicion, post-accident). Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation.  Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations.  This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian’s Operational Specifications, Human Resources Requirements and Safety Management System.

Offers in-person, face-to-face personalized including reservations, guest check in and briefing, retail and activity sales and support the base operation.  Focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including the check-in, briefings, flight following and limited ramp operations.  This person will help grow base revenue with service sales enhancements to ensure a memorable vacation experience for the guest Qualified candidates bring proven sales and high-touch customer service skills to the team. The Guest Relation Agent is knowledgeable about the local area and is the expert on the attractions, tours, and activities that we sell. Ensures compliance with Blue Hawaiian’s Operational Specifications, Human Resources Requirements and Safety Management System.

Job Summary The Concierge offers personalized recommendations and assistance in booking events, activities, tours, attractions, and other services that travelers seek in their destinations.  You will be working closely with our guests with a focus on providing extraordinary customer service to them, our lodging partners, and our supply partners. We help travelers get the most out of each destination, which in turn helps our lodging partners develop loyal guests and helps our supply partners grow their businesses. The Concierge is responsible for assessing guest needs and selling attractions and activity tickets that ensure a memorable vacation experiences.  Essential Functions and Responsibilities include the following:   - Provide each guest with a professional and courteous greeting and extraordinary customer service - Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e., asking questions) - Ability to assess guests needs via the discovery process (i.e., asking questions) - Meet or exceed established sales targets in a commissioned environment - Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience - Ability to solve guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved - Confirmed ability to sell in person and occasionally, on the phone - Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment - Once trained, the Concierge will close and book sales as well as collect payment at the time of sale - Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business    Additional Job Requirements - Regular scheduled attendance - Indicate the percentage of time spent traveling - 0%   Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position.  All employees must follow Blue Hawaiians’ employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities.          Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience - High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience  - 1-2 years of sales (or upselling) experience in a performance driven environment - Extraordinary guest service skills - Expert-level knowledge of the local area and attractions - Knowledge of travel and/or ticket industry and concierge experience preferred Skills - Adaptable and able to support change within the business - Ability to overcome objections and offer alternate solutions - Timeliness and a professional appearance - Excellent written and verbal communication skills (fluent English required, bilingual a plus) - Strong listening skills to be able to identify customer need - Self-motivated with the ability to work independently in a sales driven environment - Ability to occasionally lift to 25 pounds and to stand for long periods of time - Proven ability to juggle multiple duties and prioritize Computer Skills - Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook  - Demonstrated ability to type 30-40 wpm   Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Summary The Concierge offers personalized recommendations and assistance in booking events, activities, tours, attractions, and other services that travelers seek in their destinations.  You will be working closely with our guests with a focus on providing extraordinary customer service to them, our lodging partners, and our supply partners. We help travelers get the most out of each destination, which in turn helps our lodging partners develop loyal guests and helps our supply partners grow their businesses. The Concierge is responsible for assessing guest needs and selling attractions and activity tickets that ensure a memorable vacation experiences.  Essential Functions and Responsibilities include the following:   - Provide each guest with a professional and courteous greeting and extraordinary customer service - Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e., asking questions) - Ability to assess guests needs via the discovery process (i.e., asking questions) - Meet or exceed established sales targets in a commissioned environment - Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience - Ability to solve guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved - Confirmed ability to sell in person and occasionally, on the phone - Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment - Once trained, the Concierge will close and book sales as well as collect payment at the time of sale - Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business    Additional Job Requirements - Regular scheduled attendance - Indicate the percentage of time spent traveling - 0%   Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position.  All employees must follow Blue Hawaiians’ employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities.          Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience - High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience  - 1-2 years of sales (or upselling) experience in a performance driven environment - Extraordinary guest service skills - Expert-level knowledge of the local area and attractions - Knowledge of travel and/or ticket industry and concierge experience preferred Skills - Adaptable and able to support change within the business - Ability to overcome objections and offer alternate solutions - Timeliness and a professional appearance - Excellent written and verbal communication skills (fluent English required, bilingual a plus) - Strong listening skills to be able to identify customer need - Self-motivated with the ability to work independently in a sales driven environment - Ability to occasionally lift to 25 pounds and to stand for long periods of time - Proven ability to juggle multiple duties and prioritize Computer Skills - Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook  - Demonstrated ability to type 30-40 wpm   Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Embark on an extraordinary career as a Flight Paramedic with Air Methods in the vibrant city of Casper, WY!   Nestled amidst the captivating landscapes of Casper offers a perfect blend of natural beauty and cultural richness. As a pivotal member of our team, you'll play a crucial role in providing life-saving medical transport to the community.   With a minimum of 36 months of experience in a busy 911 transport or flight setting within the last 5 years, your expertise will be invaluable. Operating on a schedule of 24-hour shifts, you'll deliver top-notch critical care, adhering to the highest standards set by Air Methods Community Base Services (CBS) Medical Director(s).   Your responsibilities will encompass assessment, triage, and treatment, ensuring the safe transport of critical patients to the appropriate medical facility. From the unique vantage point of a helicopter, you'll enjoy breathtaking views of the scenic Wyoming landscape, enhancing the experience of your daily work.   Join us in Casper, where every flight underscores our commitment to excellence and safety in medical transport. Experience the thrill of flight while making a significant impact on the well-being of those in need in this dynamic and culturally rich community.       Job Summary Responsible for providing high quality pre-hospital advanced life support including assessment, triage, and treatment utilizing standards and guidelines established by Air Methods Community Based Services (CBS) Medical Director(s). You’ll be responsible for carrying out the mission and goals of Air Methods CBS assuring that safety remains the highest priority throughout the transport continuum. Essential Functions and Responsibilities include the following: • Provides pre-hospital advanced life support care from the initial contact until patient care is relinquished to the accepting medical facility; maintains thorough patient care documentation. • Practices within his/her scope of practice as defined by the states regulating each base and Air Methods CBS. Maintains competency in knowledge and psychomotor skills by participating in ongoing laboratory and clinical experiences. Communicates educational needs to the Medical Base Supervisor and Medical Education Coordinator. • Maintains documentation of required licensure, certifications, continuing education, aviation and safety training, OSHA and HIPAA training, clinical rotations, and advanced procedures. Attends minimum of six educational programs per year pertinent to his/her practice. • Knowledgeable in use and routine maintenance of all equipment and supplies used by Air Methods CBS. Responsible for reporting medical equipment failures and taking initial steps to insure repair of equipment as directed. Maintains adequate supplies onboard aircraft to deliver patient care. Keeps aircraft clean and orderly to insure rapid response to all transport requests. • Participates in patient and referring institution follow-up and planned outreach marketing and education activities. • Functions as a medical flight member by attending pre-mission briefings and mission debriefings and completes necessary documentation. Assists in pre-mission liftoff checklist and assists pilot as requested, i.e., radio, navigational, and visual observation activities. Complies with safety standards to assure safety of self, medical personnel, patient, and equipment. Conducts aircraft safety briefings as needed. • Serves as a flight resource to neonatal/pediatric personnel when transporting specialty patients by helicopter. Performs advanced skills and procedures as approved by Air Methods CBS Medical Director(s). • Serves as a role model, educator and clinical resource. Participates regularly in departmental activities, projects and committees (to include research and publishing opportunities). Maintains awareness of current issues related to pre-hospital care through participation in professional activities, i.e., national, state legislative--elected or appointed. • Other Duties as assigned. Additional Job Requirements • Regular scheduled attendance • Indicate the percentage of time spent traveling: 5% Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience • High school diploma or general education degree (GED) and at least three years’ related experience and/or training; or equivalent combination of education and experience • Bachelor’s degree in health-related field preferred • Minimum three (3) years’ recent experience in a busy 911 system • Previous critical care transport and flight experience preferred - 1 year of full-time flight experience required for per diem (PRN) positions <p class=

Job Summary The Concierge offers personalized recommendations and assistance in booking events, activities, tours, attractions, and other services that travelers seek in their destinations.  You will be working closely with our guests with a focus on providing extraordinary customer service to them, our lodging partners, and our supply partners. We help travelers get the most out of each destination, which in turn helps our lodging partners develop loyal guests and helps our supply partners grow their businesses. The Concierge is responsible for assessing guest needs and selling attractions and activity tickets that ensure a memorable vacation experiences.  Essential Functions and Responsibilities include the following:   - Provide each guest with a professional and courteous greeting and extraordinary customer service - Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e., asking questions) - Ability to assess guests needs via the discovery process (i.e., asking questions) - Meet or exceed established sales targets in a commissioned environment - Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience - Ability to solve guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved - Confirmed ability to sell in person and occasionally, on the phone - Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment - Once trained, the Concierge will close and book sales as well as collect payment at the time of sale - Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business    Additional Job Requirements - Regular scheduled attendance - Indicate the percentage of time spent traveling - 0%   Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position.  All employees must follow Blue Hawaiians’ employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities.          Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience - High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience  - 1-2 years of sales (or upselling) experience in a performance driven environment - Extraordinary guest service skills - Expert-level knowledge of the local area and attractions - Knowledge of travel and/or ticket industry and concierge experience preferred Skills - Adaptable and able to support change within the business - Ability to overcome objections and offer alternate solutions - Timeliness and a professional appearance - Excellent written and verbal communication skills (fluent English required, bilingual a plus) - Strong listening skills to be able to identify customer need - Self-motivated with the ability to work independently in a sales driven environment - Ability to occasionally lift to 25 pounds and to stand for long periods of time - Proven ability to juggle multiple duties and prioritize Computer Skills - Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook  - Demonstrated ability to type 30-40 wpm   Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Summary The Concierge offers personalized recommendations and assistance in booking events, activities, tours, attractions, and other services that travelers seek in their destinations.  You will be working closely with our guests with a focus on providing extraordinary customer service to them, our lodging partners, and our supply partners. We help travelers get the most out of each destination, which in turn helps our lodging partners develop loyal guests and helps our supply partners grow their businesses. The Concierge is responsible for assessing guest needs and selling attractions and activity tickets that ensure a memorable vacation experiences.  Essential Functions and Responsibilities include the following:   - Provide each guest with a professional and courteous greeting and extraordinary customer service - Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e., asking questions) - Ability to assess guests needs via the discovery process (i.e., asking questions) - Meet or exceed established sales targets in a commissioned environment - Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience - Ability to solve guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved - Confirmed ability to sell in person and occasionally, on the phone - Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment - Once trained, the Concierge will close and book sales as well as collect payment at the time of sale - Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business    Additional Job Requirements - Regular scheduled attendance - Indicate the percentage of time spent traveling - 0%   Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position.  All employees must follow Blue Hawaiians’ employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities.          Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience - High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience  - 1-2 years of sales (or upselling) experience in a performance driven environment - Extraordinary guest service skills - Expert-level knowledge of the local area and attractions - Knowledge of travel and/or ticket industry and concierge experience preferred Skills - Adaptable and able to support change within the business - Ability to overcome objections and offer alternate solutions - Timeliness and a professional appearance - Excellent written and verbal communication skills (fluent English required, bilingual a plus) - Strong listening skills to be able to identify customer need - Self-motivated with the ability to work independently in a sales driven environment - Ability to occasionally lift to 25 pounds and to stand for long periods of time - Proven ability to juggle multiple duties and prioritize Computer Skills - Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook  - Demonstrated ability to type 30-40 wpm   Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Summary The Concierge offers personalized recommendations and assistance in booking events, activities, tours, attractions, and other services that travelers seek in their destinations.  You will be working closely with our guests with a focus on providing extraordinary customer service to them, our lodging partners, and our supply partners. We help travelers get the most out of each destination, which in turn helps our lodging partners develop loyal guests and helps our supply partners grow their businesses. The Concierge is responsible for assessing guest needs and selling attractions and activity tickets that ensure a memorable vacation experiences.  Essential Functions and Responsibilities include the following:   - Provide each guest with a professional and courteous greeting and extraordinary customer service - Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e., asking questions) - Ability to assess guests needs via the discovery process (i.e., asking questions) - Meet or exceed established sales targets in a commissioned environment - Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience - Ability to solve guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved - Confirmed ability to sell in person and occasionally, on the phone - Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment - Once trained, the Concierge will close and book sales as well as collect payment at the time of sale - Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business    Additional Job Requirements - Regular scheduled attendance - Indicate the percentage of time spent traveling - 0%   Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position.  All employees must follow Blue Hawaiians’ employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities.          Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience - High school diploma or general education degree (GED) and one to three years’ related experience and/or training; or equivalent combination of education and experience  - 1-2 years of sales (or upselling) experience in a performance driven environment - Extraordinary guest service skills - Expert-level knowledge of the local area and attractions - Knowledge of travel and/or ticket industry and concierge experience preferred Skills - Adaptable and able to support change within the business - Ability to overcome objections and offer alternate solutions - Timeliness and a professional appearance - Excellent written and verbal communication skills (fluent English required, bilingual a plus) - Strong listening skills to be able to identify customer need - Self-motivated with the ability to work independently in a sales driven environment - Ability to occasionally lift to 25 pounds and to stand for long periods of time - Proven ability to juggle multiple duties and prioritize Computer Skills - Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook  - Demonstrated ability to type 30-40 wpm   Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.